Service Associate (Universal Banker)
3.
8 Quick Apply Full-time 2 hours ago Full Job Description Service Associate (Universal Banker) - Staten Island, NY Empire State Bank has provided our customers with the highest quality of service and has earned a reputation for excellence and professionalism.
Our continuing success depends on the efforts of every employee.
Working together as a team, we can continue our success and meet the challenges of the future.
Empire State Bank is looking for dedicated individuals to join our team and share in our success.
The Bank provides a productive and engaging work environment that demonstrates that we value our employees.
Our employees receive paid training, competitive salary, performance-based advancement, paid vacation, paid holidays, health benefits and 401(k), as well as other great incentives.
We are looking for Service Associates for our Staten Island Banking Centers.
Essential Duties Proactively greet and engage with customers as they enter the banking center (branch).
Utilize needs-based sales techniques to uncover customer needs and match to the appropriate Bank products and services; sell a full range of consumer and business products and services to develop and deepen existing customer/prospect relationships while meeting or exceeding established goals to support the overall sales objectives.
Gain in-depth knowledge of the different banking channels, such as online banking, mobile banking, remote deposit capture and ATMs, and encourage customers to utilize such channels to enhance their service experience.
Handle a variety of financial transactions accurately and efficiently, including cashing checks, processing checking and savings withdrawals and deposits, accepting and processing wire transfer requests, and balancing duties, etc.
Market a full range of consumer and small business banking services to existing and prospective customers through proactive techniques such as lobby leadership, outbound marketing calls, marketing campaigns, or in banking center events.
Ability to learn Empire State Bank's products and services and uses knowledge to identify other cross-sell opportunities and refer existing customers and prospects to Relationship Managers and/or other departments.
Open new consumer and business deposit accounts accurately and efficiently; resolves a variety of simple to complex customer maintenance requests and inquiries (i.
e.
, address changes, stop payments, check orders, etc.
).
Participate in telemarketing and other banking center calling and marketing initiatives.
Effectively utilize available resources for problem resolution, which may involve analysis of information received from other Bank departments, such as Lending, Deposit Operations and Branch Administration.
Provide flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.
Cooperate with, participate in, and support the adherence to all internal Bank policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all Federal and State regulatory requirements.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Perform other duties as assigned, i.
e.
, assist with training colleagues as needed.
May require traveling to different branches/locations for fill-in.
Education/Training/Experience High School Diploma or GED required.
Associate degree or equivalent specialized retail experience preferred.
At least 1-2 years of cash handling and customer service experience required.
Prior retail experience preferred.
Prior bank teller experience a plus.
Equal Employment Opportunity (EEO) Employer We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Qualified applicants may submit their resume for consideration.
Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Experience level:
2 years Physical setting:
Office Schedule:
Monday to Friday Weekend availability Ability to commute/relocate:
Staten Island, NY 10314:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Cash handling:
1 year (Required) Banking:
1 year (Preferred) Customer service:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Quick Apply Full-time 2 hours ago Full Job Description Service Associate (Universal Banker) - Staten Island, NY Empire State Bank has provided our customers with the highest quality of service and has earned a reputation for excellence and professionalism.
Our continuing success depends on the efforts of every employee.
Working together as a team, we can continue our success and meet the challenges of the future.
Empire State Bank is looking for dedicated individuals to join our team and share in our success.
The Bank provides a productive and engaging work environment that demonstrates that we value our employees.
Our employees receive paid training, competitive salary, performance-based advancement, paid vacation, paid holidays, health benefits and 401(k), as well as other great incentives.
We are looking for Service Associates for our Staten Island Banking Centers.
Essential Duties Proactively greet and engage with customers as they enter the banking center (branch).
Utilize needs-based sales techniques to uncover customer needs and match to the appropriate Bank products and services; sell a full range of consumer and business products and services to develop and deepen existing customer/prospect relationships while meeting or exceeding established goals to support the overall sales objectives.
Gain in-depth knowledge of the different banking channels, such as online banking, mobile banking, remote deposit capture and ATMs, and encourage customers to utilize such channels to enhance their service experience.
Handle a variety of financial transactions accurately and efficiently, including cashing checks, processing checking and savings withdrawals and deposits, accepting and processing wire transfer requests, and balancing duties, etc.
Market a full range of consumer and small business banking services to existing and prospective customers through proactive techniques such as lobby leadership, outbound marketing calls, marketing campaigns, or in banking center events.
Ability to learn Empire State Bank's products and services and uses knowledge to identify other cross-sell opportunities and refer existing customers and prospects to Relationship Managers and/or other departments.
Open new consumer and business deposit accounts accurately and efficiently; resolves a variety of simple to complex customer maintenance requests and inquiries (i.
e.
, address changes, stop payments, check orders, etc.
).
Participate in telemarketing and other banking center calling and marketing initiatives.
Effectively utilize available resources for problem resolution, which may involve analysis of information received from other Bank departments, such as Lending, Deposit Operations and Branch Administration.
Provide flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.
Cooperate with, participate in, and support the adherence to all internal Bank policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all Federal and State regulatory requirements.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Perform other duties as assigned, i.
e.
, assist with training colleagues as needed.
May require traveling to different branches/locations for fill-in.
Education/Training/Experience High School Diploma or GED required.
Associate degree or equivalent specialized retail experience preferred.
At least 1-2 years of cash handling and customer service experience required.
Prior retail experience preferred.
Prior bank teller experience a plus.
Equal Employment Opportunity (EEO) Employer We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Qualified applicants may submit their resume for consideration.
Job Type:
Full-time Pay:
$20.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Experience level:
2 years Physical setting:
Office Schedule:
Monday to Friday Weekend availability Ability to commute/relocate:
Staten Island, NY 10314:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Cash handling:
1 year (Required) Banking:
1 year (Preferred) Customer service:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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