Wellness Operations and Quality Assurance Coordinator- Staten Island
OverviewProvides business and administrative support to ensure effective and efficient operations and patient care for Wellness Care Management program.
Provides orientation services to clients including initial contact, introduction to service site, immediate assessments, coordination of services, advocacy, skill building and crisis intervention.
Provides assessment and crisis intervention services as needed and assists management with client issues and referrals for services.
Identifies, develops, coordinates and addresses quality assurance needs and standards designed to enhance operational efficiencies and services Works under close supervision.
Responsibilities Obtains a list of clients with pending Functional Capacity Outcome (FCO) appointment and contacts clients to remind them of their pending appointment and to answer any questions in order to prepare the client and ensure compliance.
Obtains and maintains daily lists of client appointments for FCO appointment and screens clients upon arrival.
Checks in clients and determines if clients are able to participate in assessment or if supervisory assistance and/or review is required.
Screens clients and assists in the assessment of their mental status and case management needs, and participates in orienting clients to service site.
Provides direction to new clients and acts as greeter for current clients.
Provides exemplary customer services to new and current clients.
Conducts mental status assessments for clients and advises Wellness management of any issues that require immediate attention (e.
g.
, client unstable, client in crisis, client unable to stay for scheduled appointment).
Assists with follow up plan as needed.
Assists clients with immediate needs and advises Wellness management of client's current status so that referrals can be coordinated.
Assists with making referrals to services as needed.
Acts as liaison for Wellness Care Management program with outside agencies as requested.
Maintains records and statistics in accordance with program requirements.
Documents services planned and provided.
Maintains written and verbal communications according to the program and VNS Home Care policy.
Participates in interdisciplinary team meetings and case conferences, and works collaboratively with multidisciplinary team to provide a continuum of quality services to clients.
Provides ongoing feedback and information to Wellness management regarding client visits, client issues and trends at site locations.
Arranges transportation and/or accompanies participating clients on appointments at clinics, programs and offices as requested.
Designs, administers, analyzes and reports the results of program needs assessment.
Collaborates with Wellness management on development and coordination of quality standards and best practices in response to needs assessments, as well as internal and external audits.
Attends in-service education programs, and other training, as required by VNS Health and funding sources.
Assumes responsibility for continued professional growth.
Participates in special projects and performs other duties as assigned.
QualificationsLicenses and Certifications:
Valid driver's license may be required, as determined by operational/regional needs.
Education:
Bachelor's Degree preferably in HealthCare Management, Public Health, Public Administration or Human Services field, or the equivalent work experience requiredWork
Experience:
Minimum of two years of experience in a mental health, healthcare or human services setting requiredKnowledge of substance abuse, and familiarity with uniform case records requiredBilingual skills may be required, as determined by operational needs.
Understanding of HRA systems and NYC social service systems preferred Recommended Skills Administration Assessments Case Management Communication Crisis Intervention Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Provides orientation services to clients including initial contact, introduction to service site, immediate assessments, coordination of services, advocacy, skill building and crisis intervention.
Provides assessment and crisis intervention services as needed and assists management with client issues and referrals for services.
Identifies, develops, coordinates and addresses quality assurance needs and standards designed to enhance operational efficiencies and services Works under close supervision.
Responsibilities Obtains a list of clients with pending Functional Capacity Outcome (FCO) appointment and contacts clients to remind them of their pending appointment and to answer any questions in order to prepare the client and ensure compliance.
Obtains and maintains daily lists of client appointments for FCO appointment and screens clients upon arrival.
Checks in clients and determines if clients are able to participate in assessment or if supervisory assistance and/or review is required.
Screens clients and assists in the assessment of their mental status and case management needs, and participates in orienting clients to service site.
Provides direction to new clients and acts as greeter for current clients.
Provides exemplary customer services to new and current clients.
Conducts mental status assessments for clients and advises Wellness management of any issues that require immediate attention (e.
g.
, client unstable, client in crisis, client unable to stay for scheduled appointment).
Assists with follow up plan as needed.
Assists clients with immediate needs and advises Wellness management of client's current status so that referrals can be coordinated.
Assists with making referrals to services as needed.
Acts as liaison for Wellness Care Management program with outside agencies as requested.
Maintains records and statistics in accordance with program requirements.
Documents services planned and provided.
Maintains written and verbal communications according to the program and VNS Home Care policy.
Participates in interdisciplinary team meetings and case conferences, and works collaboratively with multidisciplinary team to provide a continuum of quality services to clients.
Provides ongoing feedback and information to Wellness management regarding client visits, client issues and trends at site locations.
Arranges transportation and/or accompanies participating clients on appointments at clinics, programs and offices as requested.
Designs, administers, analyzes and reports the results of program needs assessment.
Collaborates with Wellness management on development and coordination of quality standards and best practices in response to needs assessments, as well as internal and external audits.
Attends in-service education programs, and other training, as required by VNS Health and funding sources.
Assumes responsibility for continued professional growth.
Participates in special projects and performs other duties as assigned.
QualificationsLicenses and Certifications:
Valid driver's license may be required, as determined by operational/regional needs.
Education:
Bachelor's Degree preferably in HealthCare Management, Public Health, Public Administration or Human Services field, or the equivalent work experience requiredWork
Experience:
Minimum of two years of experience in a mental health, healthcare or human services setting requiredKnowledge of substance abuse, and familiarity with uniform case records requiredBilingual skills may be required, as determined by operational needs.
Understanding of HRA systems and NYC social service systems preferred Recommended Skills Administration Assessments Case Management Communication Crisis Intervention Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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